Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be unused and in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@oneoffceramics.store. Please note that returns will need to be sent to the following address with all the original packing:

166 Geary St Ste 1500 #2454, San Francisco, CA 94108 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Ceramics are very fragile and needs adequate shipping materials to ensure a safe journey. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at hello@oneoffceramics.store.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like Seconds and custom products (such as special orders or personalized items)

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@oneoffceramics.store.